These terms cover two audiences. The customer terms apply to anyone ordering a service from Helix Services. The worker terms apply to anyone taking tickets for us.
These terms can change at any time, so please check back before placing an order or accepting work.
Customer terms & conditions
Manual servicing
All services are completely hand trained, with no plugins and no bot software. Progress is shared by the worker inside your ticket. We are not accountable for any bans, mutes or similar penalties.
Account access
To prevent interruptions, please refrain from logging in, changing your password or enabling 2FA while a service is in progress, unless it has been coordinated in advance.
Unscheduled access may cause delays, or result in a partial refund of usually 80% of the remaining task value, depending on the circumstances.
Bank value
If you intend to provide your bank PIN, disclose the approximate value of the account before a worker is assigned. This is required to keep the process transparent and accountable on both sides.
Ironman, HCIM and UIM
For Ultimate Ironman and Hardcore Ironman accounts, protection from death cannot be guaranteed. Services for Ironman accounts may cost more, because of the additional preparation and time they require. By placing an order you acknowledge and accept these conditions.
Community & tickets
All communication, payments and trade confirmations must take place inside a server ticket. Staff will never DM you first, never request account details, and never handle payments outside this system. Only authorised staff in the ticket may discuss payment, and every trade must be confirmed there before it is accepted in game. Any claim made outside the ticket system is unauthorised, and we are not responsible for losses that follow from one.
Payments, refunds & cancellations
Full payment is required before a service begins. You are responsible for any transaction fees, conversion costs or third-party deductions. Those are non-refundable and are deducted from any refund that applies.
| Situation | Refund |
|---|---|
| You cancel, with no fault on our part | 80% of the unused portion, as wallet credit |
| Specific loot or item services | 100% of the unused portion |
| Bulk order cancelled part-way | Recalculated at standard rates for the work completed |
| We are unable to complete the service | Partial refund, proportional to progress |
| Client-side faults, bans or mutes | No refund |
Account sales
All account sales are final. Once credentials are delivered, no refund will be issued. We are not responsible for bans, mutes or offences occurring after handover. Some accounts may not have the original owner; this is disclosed on request.
Gold sales
All gold sales are final. We take steps to keep trades safe, but every transaction carries an inherent risk of bans or penalties. By purchasing you accept full responsibility for that risk, and we are not liable for any resulting loss. A trade can be reversed only at current market rates. We will never request GP in game, so always confirm through a ticket.
After your service
To keep your account safe once a service is finished, we strongly advise you to:
- Change your account password immediately.
- End all active sessions, to log out any connected devices.
- Set or update your bank PIN.
- Re-enable your authenticator (2FA) if it was disabled.
- Review linked accounts such as Steam, Google and Facebook, and unlink anything suspicious. These can bypass a password.
- Use a unique password for each new service. Never reuse an old one.
Private messaging
No private messages are allowed between customers and workers outside the ticket system.
Changes to these terms
These terms and conditions can change at any time, so please be aware that what you read today may not be what applies tomorrow.
Worker terms of service
By accepting work under Helix Services, you (“Worker”) agree to abide by the following terms. Failure to comply may result in suspension or termination of your position and forfeiture of pay.
Account security & responsibility
- No unauthorised access. Workers may only log into accounts assigned by management.
- No sharing. Workers must never share client account details with any third party. Workers must log in and complete the work on the same PC and the same IP.
- Protection. Workers must log out immediately after completing a task, and must never change passwords, PINs, recovery emails or security settings. No talking to players; clan chat and friends chat off unless stated otherwise.
- Liability. Workers are responsible for any loss of items, wealth or bans caused by their negligence or misconduct.
- If you are responsible for a customer's account being banned or damaged, you are expected to agree a resolution with that customer. Deposits and payments may be held to repay them.
Rules of conduct
- No bots or macros. All services must be performed manually. Use of third-party software, bots or scripts is strictly forbidden. You may only use the official client or RuneLite, with no illegal plugins.
- No RWT or personal use. Workers may not trade client wealth to personal accounts, or use client accounts for personal gain.
- Professional behaviour. Workers must act respectfully if interacting with players in game, and avoid language or actions that could flag the account.
- No advertising. Workers may not promote personal services or external businesses using client accounts.
Task completion & reporting
- Proof of work. Workers must provide screenshots or logs where requested as evidence of completed tasks.
- Deadlines. All tasks must be completed within the time agreed.
- Progress updates. Workers must provide updates while a service is ongoing (for example, long skilling sessions).
Payment & compensation
Rates. Workers are paid at the agreed rate for each ticket, minus their service charge, ranging from 60% to 80%. The rate depends on the amount deposited:
| Deposit | Worker share | Concurrent tickets |
|---|---|---|
| 500M | 60% | 1 ticket |
| 1,000M | 65% | 2 tickets |
| 2,000M | 70% | 4 tickets |
| 4,000M | 75% | 6 tickets |
| 7,000M | 80% | 9 tickets |
- You will never accept payment directly as a worker. If you do, you will be banned with no chance of recovering your deposit.
- Payment schedule. Payouts are made [weekly / bi-weekly / on completion] via [crypto or GP].
- Forfeiture. Payment may be withheld if the Worker violates these terms or causes damage to a client account.
Confidentiality
- Client information. All client information, including login details, must remain confidential.
- Business information. Workers must not disclose pricing structures, client lists or internal processes.
- If you approach our customers directly by DM for any sort of trade or service, you will be dismissed immediately and your entire deposit is lost.
Strike system
We operate a three-strike policy:
- Strike 1. Written warning.
- Strike 2. Final warning, plus possible suspension or reduced privileges.
- Strike 3. Immediate termination from the team.
Some violations result in instant termination, with no strikes required. The full list of strike-worthy offences is provided to every worker on joining.
Dink plugin (RuneLite)
The Dink plugin is mandatory. Failing to install it means you cannot work for us, and failing to turn it on while servicing may earn you a strike.
Violations & termination
Any violation of these terms may result in immediate termination and loss of deposit. Severe violations such as theft, scamming or botting result in a permanent ban from our network and the withholding of payment.